Sector
Tourism and Hotel
With Dillo’s Intelligent Assistant you bring your Contact Center into the future:
join the companies in the tourism sector that have implemented Artificial Intelligence for the automated management of communications with their guests.
Do you deal with Lead Generation?
Here's why you should try Dillo
- Campaigns on a global scale
Dillo is an omnichannel platform: this means not only that it includes different communication channels, but that they are interoperable with each other, allowing you to move the flow of interactions to the tool that is most convenient for you and your guests.
- Hybrid channels
All channels are hybrid: Dillo’s AI Bot can in fact manage the interaction completely autonomously or, upon request, can transfer it to a human operator; you will therefore be the one to determine, based on your needs and those of the public, when to intervene in the communication and when to delegate to the Bot.
- Multilingual
Dillo speaks every language: we know how important it is, especially in your industry, for guests to be able to understand and be understood clearly; this is why we designed Dillo with multilingual functionality, so that the user is free to choose which language to interact in.
Dillo Bot AI for the tourism and hospitality sector
What can an AI assistant from Dillo do?
Connected to your business PMS, Dillo’s assistant can, for example, process a quote or completely manage the booking process. In fact, to book a room or one of your services, the customer can call the company number, write to the Chatbot on your site or interact via Whatsapp: Dillo will provide real-time availability and, having collected the data you need, will proceed with the booking by directly updating the PMS.
Reduce booking cancellations: by sending reminders at the right time you can remind your guests of any bookings and services, request confirmation of their presence directly via call/SMS/Whatsapp/Email and provide the customer with more specific information regarding the booked service.
Pamper your guests with tailor-made promotions, keep them updated on exclusive offers and discounts, promote and suggest activities near your property to offer impeccable customer service. With Dillo you can reach your audience on their favorite channel (Call, SMS, Whatsapp, Mail).
Customer Service and InfopointAllow the customer to be completely autonomous in finding the information they need, exactly when they need it. Thanks to Artificial Intelligence you can educate your assistant by providing all the information of interest to your audience, whether it is opening hours or the availability of certain services.
Dillo’s virtual assistants, based on Conversational Artificial Intelligence technologies, can be operational 24/7 on multiple communication channels, to fully manage the interaction flows between your property and guests.
Curious to see
Dillo's intelligent assistant
in action?
Fill out the form to speak to our experts!
You can ask us questions, schedule a free demo or tell us about your ideal communications management project: our team will be happy to help you and show you what Dillo can do to improve communications management in your accommodation facility.
Dillo Voicebot AI
A telephone assistant always available
The intelligent telephone assistant, also known as Voicebot AI, can take charge of all calls, interacting with the human interlocutor through high-quality neural voices. During the call, it can also direct the call to physical operators when necessary, it can allow the customer to book a service or a room, provide information or perform specific actions such as requesting confirmation of a reservation and much more.
Dillo Chatbot AI
A smart bot for your site
The Dillo chatbot integrates with any website or web application, is graphically customizable to perfectly adapt to the aesthetics of your brand and is operational 24/7.
Your website users will be able to ask questions or perform specific actions directly via chat, for example, get information about the availability of a specific room or receive suggestions on tourist services available in your area.
Dillo WhatsappBot AI
Automate chats on your Business WhatsApp
A bot on Whatsapp allows you to open an interactive and personalized communication channel to the public, directly accessible from the most popular social network today. Here you can configure graphically attractive chats thanks to the use of templates with images and buttons, thus increasing the involvement of your guests and at the same time automating part of the processes.
Dillo SMS AI
Automated SMS interactions
By integrating an intelligent Chatbot on your website, you can collect data from your users automatically and proactively, as well as offer assistance and customer care 24/7.
For example, you can request data from the user when they show interest in a certain service or product and want to receive more information, being contacted by an operator.
Thanks to the simple and intuitive interface, you can completely customize your bot, adapting it perfectly to the style of your site and defining its behavior, all without writing a line of code.
Dedicated Web Apps for your facility
Do you want a custom application for the unified management of your communications?
We have over 25 years of experience in developing customized technological solutions: we know that every reality has its own needs and philosophy.
Our technical team is able to develop customized applications, to manage the most specific needs of your accommodation facility, giving your team an operational support tool and your guests a five-star customer service!
