Dillo API - Use case - 12 Healthcare
Dillo API - Use case - 17 Private and public Multi-utilities
Dillo API - Use case - 13 Transport & Logistics
Dillo API - Use case - 18 Online Retail
Dillo API - Use case - 14 Travel and Tourism
Dillo API - Use case - 9 Customer Service
Dillo API - Use case - 11 Banking and financial services
Dillo API - Use case - 10 Marketing & Media
Dillo API - Use case - 16 Others
Dillo API - Use Cases - Customer Service

CUSTOMER SERVICE

Organize and manage your technical interventions in the most effective way possible: warn your users of impending deadlines, maintenance and other periodic procedures that require the intervention of your technicians, set and confirm each appointment in advance thanks to Automatic Calls and Text Messages. Integrate Dillo API and develop an advanced and automated Customer Service Manager.


Warn your users of impending deadlines 

call the customer to remind him to carry out car maintenance, boiler maintenance and other periodic procedures that require the intervention of your technicians


Plan your technical interventions

make appointments with the customer based on the availability of your agenda thanks to Automatic Interactive Calls and ASR


Create opinion polls on your products and services

constantly improve thanks to the feedback of your customers


Ask for appointment confirmations

remind the user of the date and time of the appointment to avoid unnecessary trips and missed appointments


Send reminders via text messages to warn of periodic technical operations to be performed (maintenance, renewals, revisions)


Keep your customers updated by providing them with the information they need, when they need it

 


Send SMS confirming scheduled appointments

 

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