Voice Inbound
Voice Outbound
Voice Inbound
Inbound Calls
Customize your Application with Dillo Voice Inbound! Make it interactive and offer 24/7 customer service: thanks to Dillo Voice In you can build and integrate your Voice Bot in a few steps directly from your software to automatically answer customer calls.
Why Dillo Voice Inbound?
- Availability of the service 24/7
Improve the customer care by offering a service that is always available: answer any time during the day, even on the closing days of the business, to provide your customers with the information they need, when they need it.
- Personalized answers
With Dillo Voice Inbound you can customize your automatic replies and create a Voice Bot IVR that thanks to the ASR tool will be able to respond interactively and differently to customer requests.
- Optimize costs and resources
By delegating repetitive and automatic tasks to Dillo Voice Inbound you can use and invest your resources in activities that are most important to you: we take care of customer interactions!
How to receive automatic phone calls with Dillo
Activate your Virtual Number
Choose or automatically generate your new DID number directly from the platform
Build your Voice Application
Structure the Dial Flow of the call by choosing the mode you prefer based on your skills, using the Drag & Drop editor or by controlling the IVR directly from your application via Webhook.
Associate the number with the Voice Application
After creating your dynamic IVR, simply associate the new Call Application to the Voip Number purchased directly on Dillo.
Receive calls on your Application
Develop and customize your software by integrating the Voice Application and offer your customers and collaborators an interactive and real-time communication system.
Technical Features
Connect more people to the same call at the same time thanks to the Conference Call function and manage your telephone conferences in total safety and autonomy.
Automatic Speech Recognition
Dillo uses high quality ASR technologies to make your customer’s phone interactions a unique experience
Dual Channel Call recording
Recordings are dual channel and stored encrypted, so that you can retrieve them as you like
HQ Text to Speech
Synthesize speeches in multiple languages and accents with natural sounding voices
Omnichannel Interoperability
All our channels guarantee perfect interoperability between them: in this way you can always move the interaction to the most suitable channel or send messages and emails during or following the call
Get digit input
Monitor and store digits from customers keypad during the call and improve your campaigns based on inputs
More flexibility for your projects
With Dillo Voice you can build your Dial Flow freely deciding, based on your needs and skills, whether or not to maintain control of the telephone flow.
- DEFAULT or STATIC MODE
You can decide the structure of the call before making or receiving the phone call; you can basically design your telephone IVR using the tools that Dillo gives you to facilitate your work.
Thanks to our graphic editor you can build your Dial Flow quickly and intuitively: just follow a few small rules to structure a working IVR by drag & drop method, once finished you will only have to connect your new Phone Application to your DID number.
- TOTAL or PARTIAL DYNAMIC MODE
During the phone call, Dillo can contact your third party application, to pilot the telephone flow and thus have control over what happens on the audio channel.
It will therefore be your application that will decide, based on the choices made by the caller / called party and based on your application logic, which interactions to do and which steps will be needed after the call; It will be easy for you to communicate through Dillo’s language to tell Dillo what to do.
Take a look at our documentation and find out for yourself how simple it is to integrate the Dillo API;
not practical? Don’t be afraid, for any need you can count on the support of our technicians!
Some Use Cases
Use inbound calls to:
Dillo Voicebot & AI
Dillo Voicebot is a Vocal Bot, or Callbot, that is an autoresponder able to interact and conduct a telephone conversation by simulating the behavior of a human operator
To do this, Dillo’s virtual assistant uses Artificial Intelligence, which allows you to interpret the interlocutor’s requests and respond consistently by voice.
Dillo Conference Call
Quickly and independently create and configure the Voice Call conferencing system that best suits your business needs!
Discover all the features of the Dillo Voice Conference Call function, both in outbound and inbound
Dillo Voice Benefits
Global coverage
With Dillo Voice you can reach any phone, both mobile and landline: automatic phone calls guarantee you total coverage of your target
Real time interaction
With automatic calls you can collect feedback and interactions in real time, without waiting for text messages to be read
Stronger impact
A voice message can have more impact than a text message, giving your communication an even more personal or institutional tone.
Save time and resources
Focus on what is important for your business: thanks to the automatic sending of phone calls you will no longer need real operators, saving on time and costs.
Improve your Customer Care
Thanks to the virtual assistant, you can automate customer service and be always available. Dillo allows you to automate the management of outgoing and incoming calls.
Human factor
Thanks to the use of pre-recorded voices you can make your communications more human and give additional importance to messages, showing you close to the customer right away