Manage and automate customer interactions:
offer a precise and impeccable service, saving time and money.
Find out how easy and convenient it is to integrate our outbound automatic phone calls service to your application.
Why Dillo Voice Outbound?
Custom the Voice Caller ID number and decide which number to show on the reciever’s phone
Dillo Voice Outbound supports high traffic volumes in a very short time, to guarantee the delivery of the Voice Call at 99.9% and notify the feedback to your application in real time
During your Voice Calls you can operate simultaneously on multiple channels, Email and Sms, to communicate with the customer in the most effective way
How to send automatic phone calls with Dillo
Set your Caller ID
Associate and verify your phone number on the platform. You can send phone calls using a number you already have
Build your IVR
Structure the flow of your Telephone IVR. To do this, choose the mode you prefer from drag & drop editor or create your own Json.
Send your calls using the API Rest methods made available by Dillo, or use the campaigns of the Console for massive sending.
Consult the reports
Consult the reports on the web interface, or request the results of the phone calls through GET Api requests.
Connect more people to the same call at the same time thanks to the Conference Call function and manage your telephone conferences in total safety and autonomy
Automatic Speech Recognition
Dillo uses high quality ASR technologies to make your customer’s phone interactions a unique experience
Dual Channel Call recording
Recordings are dual channel and stored encrypted, so that you can retrieve them as you like
HQ Text to Speech
Synthesize speeches in multiple languages and accents with natural sounding voices
All our channels guarantee perfect interoperability between them: in this way you can always move the interaction to the most suitable channel or send messages and emails during or following the call
Get digit input
Monitor and store digits from customers keypad during the call and improve your campaigns based on inputs
More flexibility for your projects
With Dillo Voice you can build your Dial Flow freely deciding, based on your needs and skills, whether or not to maintain control of the telephone flow.
You can decide the structure of the call before making or receiving the phone call; you can basically design your telephone IVR using the tools that Dillo gives you to facilitate your work.
Thanks to our graphic editor you can build your Dial Flow quickly and intuitively: just follow a few small rules to structure a working IVR by drag & drop method, once finished you will only have to connect your new Phone Application to your DID number.
During the phone call, Dillo can contact your third party application, to pilot the telephone flow and thus have control over what happens on the audio channel.
It will therefore be your application that will decide, based on the choices made by the caller/called party and based on your application logic, which interactions to do and which steps will be needed after the call; It will be easy for you to communicate through Dillo’s language to tell Dillo what to do.
Take a look at our documentation and find out for yourself how simple it is to integrate the Dillo API;
not practical? Don’t be afraid, for any need you can count on the support of our technicians!
Some Use Cases
Use outbound calls to:
Dillo Voicebot & AI
Dillo Voicebot is a Vocal Bot, or Callbot, that is an autoresponder able to interact and conduct a telephone conversation by simulating the behavior of a human operator
To do this, Dillo’s virtual assistant uses Artificial Intelligence, which allows you to interpret the interlocutor’s requests and respond consistently by voice.
Dillo Conference Call
Quickly and independently create and configure the Voice Call conferencing system that best suits your business needs!
Discover all the features of the Dillo Voice Conference Call function, both in outbound and inbound
Dillo Voice Benefits
With Dillo Voice you can reach any phone, both mobile and landline: automatic phone calls guarantee you total coverage of your target
Real time interaction
With automatic calls you can collect feedback and interactions in real time, without waiting for text messages to be read
A voice message can have more impact than a text message, giving your communication an even more personal or institutional tone.
Save time and resources
Focus on what is important for your business: thanks to the automatic sending of phone calls you will no longer need real operators, saving on time and costs.
Improve your Customer Care
Thanks to the virtual assistant, you can automate customer service and be always available. Dillo allows you to automate the management of outgoing and incoming calls.
Thanks to the use of pre-recorded voices you can make your communications more human and give additional importance to messages, showing you close to the customer right away