Riparaora Optimizes Customer Journey
with Dillo Phone Notifications.

Quality, professionalism and efficient service are obviously fundamental and indispensable prerequisites, but will they be enough?
To understand this, we spoke with Gaetano Caruso, CEO and founder of Riparaora, who explained how customer care is crucial in this regard: nowadays, technological devices, especially smartphones, acquire enormous significance in the eyes of the user, both from a personal and emotional point of view (they contain photos, conversations, memories and above all data… in short, our cell phone talks about us), and from a utilitarian point of view (just think of how many actions we now perform solely through smartphones and above all the importance this has as a daily work tool).

It is therefore not surprising that the target audience in this case has high expectations and above all is very attentive, given the concern that usually pervades us the moment our device breaks or gets damaged.

Listening carefully to the customer and dressing in his or her shoes is therefore the first step in order to be able to structure impeccable customer care, in which case attention to the smallest detail and highly personalized.

In order to build the customer-centric Customer Journey, Riparaora first and foremost ensures the direct relationship between the staff and the service user, but not only that, thanks to a series of communication automatisms, it keeps the customer constantly informed about the status of repair and shipment of the product, thus earning the extreme trust of its target audience and at the same time meticulously managing the progress of individual work.