Dillo revolutionizes Hospitality
Use cases
How Dillo is revolutionizing Hospitality:
24/7 Multichannel, Multilingual Virtual Assistants
In the world of hospitality, service quality and response speed often make the difference between a five-star review and a lost booking.
What if there was a way to offer customers always-available service, in multiple languages, and across all their preferred channels? With Dillo, this is possible.
What is Dillo for the hospitality sector?
If you’ve already taken a look at our website, you’ll know this: Dillo is a conversational artificial intelligence platform that allows you to create smart virtual assistants that can be activated across multiple channels (phone, SMS, WhatsApp, web chatbot, and email).
It’s desiged to automate interactions with your guests, offering a personalized, multilingual experience available 24 hours a day, 7 days a week.
Key Features for Hotels, B&Bs, and Accommodation Facilities
- Multichannel
activatable on channels such as phone calls (inbound and outbound), website chatbots, WhatsApp, and SMS
- Multi-language
It automatically detects the user’s language, adapts to the idiom, and responds naturally by changing the language based on each interaction.
- Phone Bookings
During the call, it allows for booking rooms or services directly through interaction with the voice assistant.
- Real-time Availability Check
It integrates with your website, calendar, and management systems to provide updated information on room and service availability.
- Customer Service H24
It always responds, even at night or on closing days, and handles multiple calls simultaneously.
- Automated Outbound Communications
It can send calls or interactive messages to request booking confirmations, send reminders, or scheduled offers.
The Advantages of a Virtual Assistant for Your Hotel
✅ Reduced Staff Workload and Costs – the assistant independently handles most common requests (from bookings and cancellations to information inquiries).
✅ Seamless User Experience and Increased Conversions – no waiting times, no language barriers. The user can book in real-time without having to wait for a response.
✅ Flexibility and Instant Updates – the bot updates in real-time
Use cases: inbound and outbound
Inbound – when the customer contacts the property
- Room availability check
- Telephone booking of stays
- Inquiries about services (spa, restaurant, parking)
- Check-in/check-out times
- Cancellation policies
- Post-booking assistance
Customer: Hi, do you have a room available for two people this Saturday?
Dillo Bot: Yes, we have a double room available for Saturday night. Would you like to book it now?
Customer: Yes, please.
Dillo Bot: Perfect! Can I have your full name to proceed with the reservation?
Customer: Hello, I’d like to know if the wellness center is open today.
Dillo Bot: Yes, the wellness center is open from 10:00 AM to 8:00 PM. Would you like to book a treatment?
Outbound – when the property contacts the customer
- Automatic confirmation of an upcoming booking
- Check-in reminders
- Personalized offers for regular customers
- Communications about special events at the property
- Upselling of extra services (e.g., late checkout, massages)
Dillo Bot: Hi Laura! Just a reminder that your stay at Hotel Sole begins tomorrow at 3:00 PM. Would you like to check-in online now?
[✔️ Yes, proceed] [⏱️ Later]
Dillo Bot: Hi Marco! Just for today: 20% discount on spa massages for our guests. Would you like to book now?
[💆 Yes, I want to book.] [❌ No, thanks]
In conclusion
In the Hospitality sector, intelligent automation is not a luxury: it’s a competitive advantage. With Dillo, hotels can offer continuous, personalized, and modern service, improving the guest experience and optimizing internal resources. Whether it’s a late-night booking, a question in French, or a last-minute offer, Dillo’s virtual assistant is always ready to respond.
Do you want to activate a Dillo assistant in your facility? Contact us for a free demo!
Channels
Contents
- What is Dillo Hospitality
- Features
- Advantages
- Use Cases and Examples
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