AI Agent Real Time: the voicebot that speaks, listens, and reacts like a person
Advanced AI-powered Voice Agents
AI Agent Real Time: the voicebot that speaks, listens, and reacts like a person
There’s a precise moment when, while talking to a voice assistant, you stop perceiving it as a bot.
It’s when you can interrupt it, make it change its mind, correct information you previously gave. It’s when you don’t have to wait for it to finish speaking before saying something. It’s when the conversation flows naturally, without artificial pauses or rigid responses.
That moment is AI Agent, the new real-time voice assistant from Dillo.
A voicebot that behaves like a human
AI Agent Real Time was designed to overcome the limits of traditional voicebots. It doesn’t simply follow a predefined flow — it participates in a conversation.
- It can be interrupted while speaking
- It pauses, listens to the caller, and responds coherently
- It can leave the predefined flow and return to it when needed
- It manages changes to previously collected information (dates, names, preferences)
- It can switch topics without losing context
The result? A realistic, fluid, and credible dialogue, just like speaking with a real person on the other end of the phone.
Speech-to-Speech technology: no waiting, no rigidity
At the core of AI Agent lies Speech-to-Speech technology, which removes the delays typical of traditional systems.
There’s no intermediate transcription and no forced waiting:
- the bot listens while the user speaks
- it responds immediately
- it maintains a natural conversational rhythm
This allows spontaneous conversations, without the feeling of “talking to commands”.
Full customization, zero complexity
AI Agent is powerful, but also extremely easy to configure. From the dedicated interface, each agent can be customized without writing any code, controlling every aspect of its behavior:
- assistant function
- interaction language
- response creativity level
- welcome and closing messages
- transfer to human operators
- dedicated knowledge base
- data to be collected during the conversation
Ready-made templates for your industry and needs
To accelerate time-to-value, AI Agent provides pre-configured templates and use cases.
This allows you to create your agent starting from models already optimized for:
- specific industries (e.g. Automotive, Healthcare, Customer Care)
- specific use cases (e.g. appointment booking, information requests)
Additionally, the new AI Agent node in the visual editor allows you to call one or more agents within the same phone application, enabling advanced conversational architectures.
Full control with Dialog Activity
Every interaction is stored and tracked thanks to Dialog Activity:
- complete conversation history
- ability to review and listen again to calls
AI Agent that interacts with your systems
Thanks to Webhook Tools, AI Agent can connect to external applications and handle complex functions, including:
- CRM systems
- management software
- PBX systems
- booking systems
- company databases
- calendars and agendas
Real use cases, real value
🚗 Automotive – Test drive booking at a dealership
A potential customer calls to book a test drive. The real-time AI Agent:
- greets the user naturally and, if already in the database, addresses them by name
- asks for license plate, car model, preferred date, and dealership location
- responds coherently if interrupted
- updates information if the customer corrects something
- confirms the appointment
- sends the data to the dealership management system and updates the company calendar
- notifies the dealership about the new appointment
- sends the customer an appointment reminder
🏥 Healthcare – Diagnostic exam booking and information for a medical clinic
A patient calls for information or to schedule an appointment.
The AI Agent:
- answers questions about preparation, schedules, and exam types
- books a diagnostic test
- manages date changes or additional requests, updating the calendar in real time
- transfers the call to an operator if needed
- sends reminders to both doctor and patient
💻 Customer Care – Information request for an IT company
A customer contacts technical support.
The AI Agent:
- collects the reason for the call
- answers frequently asked questions
- adjusts the flow if the customer changes request
- gathers useful information
- directs the call to the correct department
Conclusion
AI Agent is not just a more advanced voice assistant.
It represents a new way of designing conversations between companies and people: natural, flexible, and intelligent.
Want to try the Real-Time AI Agent? Contact us for a free demo! 🚀
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Contents
- AI Agent Real time
- Features
- Use Cases
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