Dillo for Restaurants and table reservation
Use cases
AI assistants to automate communication between restaurants and customers.
In the restaurant industry, communication is everything: a satisfied customer is often the result of a prompt, accurate response delivered in the right language.
That’s why Dillo for Restaurants was created — the smart solution that automates communication between restaurants and diners through an AI-powered conversational assistant, available 24/7 and integrated across all communication channels: phone, WhatsApp, SMS, and web chatbot.
What is Dillo for the Restaurant Industry?
Dillo is a multilingual, multichannel virtual assistant that interacts naturally with customers, manages reservations and orders, sends promotions and confirmations, collects valuable data, and automates every incoming and outgoing exchange of information.
- Thanks to innovative neural voices, Dillo speaks with a realistic and natural tone — or even with cloned human voices — capable of understanding and responding as smoothly as a human operator.
- It’s multilingual with automatic language detection: if a customer starts speaking in English, French, or Spanish, the assistant instantly switches languages — no additional setup required.
- It can be trained in real time using the content already available on the restaurant’s website or through documents provided by the restaurateur (menus, booking policies, opening hours, promotions, etc.), making setup fast and flexible.
- It can also be integrated with any existing management software to automatically sync reservations, orders, and useful information without changing existing workflows.
Benefits for restaurateurs
Using Dillo for Restaurants means:
- Reduce staff phone workload
- Eliminate errors and missed bookings
- Respond to customers 24/7, even outside business hours
- Reach internatioal customers thanks to multilingual support
- Increase convertions through always-on, personalized communication
- Automate all communications, saving time and improving service
- Keep using the same tools, thanks to seamless itegration with existing management system and software
How Dillo manages table reservations
Here we show you the three main ways to automate table reservations through our platform, depending on the customer’s preferred channel; however, thanks to Dillo’s flexibility, the process can be fully customized to meet the specific requests and needs of each restaurant. necessità del singolo ristorante.
☎️ Reservation via phone call with AI voicebot
The customer calls the restaurant’s number and speaks directly with Dillo’s voice assistant, which, after a personalized welcome message, guides the reservation with simple and direct questions set by the restaurateur:
– Under what name would you like to book?
– Please provide the date and time
– Do you have any preferences for the dining area?
– For how many people is the reservation?
After the interaction, the assistant summarizes the collected information and asks the user for confirmation. Finally, it updates the restaurant’s management system or calendar in real time.
☎️ + 📩 Hybrid Reservation:
Phone Call with SMS Link In this case, the customer calls the restaurant and, during the interaction with the assistant, expresses the desire to book a table. Dillo understands the request and automatically sends an SMS to the calling number with a link that opens the web-based reservation process. This option is perfect for those who prefer to manage everything via smartphone.
💬 Reservation via WhatsApp Chatbot
Dillo is also active on WhatsApp, where a conversational chatbot guides the customer through the reservation process in chat, offering the same level of personalization and immediacy as the previous methods.
Additional features for restaurateurs
Additional Features for Restaurateurs Beyond managing reservations, Dillo can be configured to automate many other aspects of communication:
- Sending targeted promotions based on customer preferences or visit history
- Automatic confirmation of upcoming reservations, with reminders via SMS or WhatsApp
- Fully automated management of take-away orders
- Immediate answers to frequently asked questions: hours, address, availability, menu
- Collecting feedback after the meal
- Handling events and special requests, such as allergies, kids’ menus, or accessibility
- Full integration with any restaurant management system to sync data and workflows without changing existing tools
In conclusion
Dillo is not just a simple chatbot: it is an intelligent, multichannel, multilingual assistant that is always active, designed specifically for the needs of modern restaurants. Whether it’s a neighborhood trattoria or a gourmet restaurant, Dillo helps improve customer relationships, simplify processes, and increase operational efficiency.
The future of dining is conversational. And it speaks every language.
Want to activate a Dillo assistant in your restaurant? Contact us for a free demo!
Channels
Contents
- What is Dillo for the restaurants
- Advantages
- Automatic booking
- Other functionalities
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