Voice IN

Voice OUT

OUTBOUND - VOICE OUT

Manage and automate customer interactions: offer a precise and impeccable service, saving time and money. Find out how easy and convenient it is to integrate our outbound automatic phone calls service to your application.

SET YOUR CALLER ID

choose which number to show your recipient when outbound calls are made

BUILD YOUR DYNAMIC IVR

Structure the Dial Flow of the call by choosing your favorite mode:

  • JSON EDITOR: uses the Drag and Drop function of our editor to quickly and intuitively create the Dial Flow of the calls; eventually generate and verify your code thanks to the Json Validator
  • JSON: use the language you prefer to write the call code; don't worry, in the Docs section you will find all the instructions you need

Take advantage of all the tools that Dillo Voice Out gives you to create the content of your calls

  • play pre-recorded audio files via URL
  • use the Text To Speech tool to convert your textual content into excellent quality audio files
  • use ASR technology to recognize and collect your customer's responses and interact in real time during the call
  • communicate in the most suitable way thanks to the interoperability of our voice, sms and email channels
  • store and analyze all customer feedbacks: thanks to the Call Recording and Call Transcription functions you can store your voice interactions for as long as you need
  • interact with your application and query your software in real time through the Redirect function

CONTACT YOUR CUSTOMERS AND COLLECT FEEDBACKS

Manage your outbound calls automatically, reach your customers all over the world, then interrogate the platform through GETs to obtain detailed information or to monitor the feedback and the results of the calls.

USE DILLO VOICE OUT TO:

  • Make appointments and check availability
  • Book medical appointments
  • Provide information on the business opening hours
  • Book a hotel room
  • Reserve a table at the restaurant
  • Book sports facilities
  • Self-read the counters
  • Provide information on the delivery status of a delivery (real-time tracking)
  • Upload a ticket or receive information on the progress status of a support ticket
  • Request the progress status of a practice
  • Request the progress status of a production order
  • Request technical interventions
  • Create customer satisfaction campaign

  • Share promotional campaigns for limited offers and special discounts

  • Create pre-collection campaigns to alert customers of payment deadlines

  • Notify customers about shipment status

  • Spread political campaigns

  • Solicit the meter reading

  • Share promotional campaigns for new products or services

  • Send invitations to trade fairs, conventions and events

  • Send payment reminders

  • Remind an appointment or a medical examination

  • Know customers' preferences and needs

  • Alert about the expiry of the car tax

WHY DILLO VOICE OUT

a
CUSTOM CALLER ID

Custom the caller ID number and decide which number to show on the end user's phone

a
RAPIDITY and RELIABILITY

Dillo Voice Out supports high traffic volumes in a very short time, to guarantee the delivery of the call at 99.9% and notify the feedback to your application in real time

a
INTEROPERABILITY

During your calls you can operate simultaneously on multiple channels, Email and Sms, to communicate with the customer in the most effective way