To tell you about it, we need to go back a bit, to 2012, the year in which we launched our first multi-channel web platform: SENDService.
SENDService, in addition to being a successful service that we are proud of, represents our first approach to communication systems, and in particular to Voip (Voice Over Ip) channels; the platform, still active, allows companies to manage their communication and marketing campaigns in Cloud mode, using the SMS, Email and Voice channels, with the possibility of making automatic phone calls without an operator and managing Call Centers in Cloud with an operator.

Despite the great success achieved by SENDService, we decided to go further, to put ourselves back into play to offer something more to our partners and customers; the idea, born from the CEO and Sales Manager of Dillo Gianfranco Albrigi, was not to limit users to the use of a pre-packaged platform, but to provide them with all the tools necessary to create their own application, capable of responding flexibly to the various and specific sector communication needs.

To do this we used the vast versatility of API methods; what is it? APIs (acronym for Application Programming Interface) are sets of procedures with which application software is created and integrated. They allow products or services to communicate with other products and services, thus simplifying the development of apps and allowing a clear saving of time and money. The great challenge that we took on at the time, and that we are still carrying forward with enthusiasm, did not only involve the creation of an innovative and versatile service, capable of improving the management of corporate communications, the real challenge was above all that of developing and setting up the first Italian CPaaS (Communication Platform as a Service): Dillo.