Case History Archivi - Dillo Piattaforma di Comunicazione get in touch Mon, 23 Mar 2026 10:51:47 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.5 https://www.dillo.cloud/wp-content/uploads/2019/09/icona-dillo_01.png Case History Archivi - Dillo Piattaforma di Comunicazione 32 32 AI Agents: the Future of Communication in Healthcare https://www.dillo.cloud/ai-agent-real-time-the-voicebot-that-speaks-listens-and-reacts-like-a-person-2/ https://www.dillo.cloud/ai-agent-real-time-the-voicebot-that-speaks-listens-and-reacts-like-a-person-2/#respond Mon, 23 Mar 2026 10:31:13 +0000 https://www.dillo.cloud/?p=37975 Discover how real-time AI Agents are transforming healthcare communication by reducing wait times, automating interactions, and delivering a seamless 24/7 patient experience.

L'articolo AI Agents: the Future of Communication in Healthcare proviene da Dillo Piattaforma di Comunicazione.

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Gli Agent AI real-time migliorano la comunicazione sanitaria riducendo attese e inefficienze. Offrono assistenza immediata, automatizzano le richieste e garantiscono un’esperienza paziente continua, accessibile e multilingua.

AI Agents and Healthcare

Why Real-Time AI Agents Are the Future of Communication Between Patients and Healthcare Providers

In recent years, numerous studies have highlighted a growing issue in the healthcare sector: the difficulty patients face in accessing and communicating with healthcare providers.

According to various international reports:

  • over 60% of patients report difficulties in contacting their healthcare provider
  • long phone waiting times are among the main causes of dissatisfaction
  • a significant percentage of users abandon their request after a few attempts
  • the problem is particularly critical outside working hours

Across Europe, and in Italy as well, the situation is even more pronounced: busy phone lines, outdated answering systems, and manual processes create a frustrating experience for patients and inefficiencies for healthcare organizations.

The result?
A growing gap between user expectations — shaped by fast, digital services in other industries — and the actual responsiveness of healthcare systems.

In this context, real-time AI Agents represent a true revolution.

What are real-time AI Agents?

Real-time AI Agents are advanced virtual assistants capable of handling natural conversations instantly, both via voice and text. Unlike traditional chatbots, these systems:

  • understand natural language at an advanced level
  • respond instantly, with no perceived latency
  • dynamically adapt to the context of the conversation
  • operate across multiple channels (phone, web, apps, WhatsApp, etc.)
  • integrate with your existing technologies

The result is a smooth interaction, similar to speaking with a human operator, but available 24/7.

Today’s communication challenges in healthcare

Many healthcare providers face common issues:

  • overloaded phone lines
  • long waiting times
  • manual appointment management
  • limited multilingual support
  • excessive workload on administrative staff

These challenges not only slow down processes but also directly impact the perceived quality of service.

Why AI Agents are the solution

Real-time AI Agents address these challenges with a completely new approach.

  • 24/7 availability

Patients can access information or book services at any time, without time constraints.

  • Reduced waiting times

Requests are handled instantly, eliminating queues and delays.

  • Intelligent automation

Repetitive tasks (appointments, confirmations, basic inquiries) are automated, freeing up staff for higher-value activities.

  • Personalized experience

AI can understand context and provide relevant, tailored responses for each patient.

  • Native multilingual support

Thanks to language detection and dynamic language management, assistants can automatically communicate in the patient’s preferred language.

Key use cases in healthcare

  • Appointment booking

Patients can schedule appointments via phone or chat in seconds, without human intervention.

  • real-time availability check
  • date and time selection
  • instant confirmation
  • Information about services and facilities

The assistant can answer frequently asked questions such as:

  • opening hours
  • available departments
  • exam preparation instructions
  • required documentation

This significantly reduces the number of manually handled calls.

  • Automated reminders and follow-ups

AI Agents can manage outbound communications:

  • appointment reminders
  • pre-visit instructions
  • post-treatment follow-ups

With a direct impact on reducing no-shows.

  • Multilingual support for international patients

In contexts such as private clinics or medical tourism, AI enables:

  • automatic interaction in the patient’s language
  • improved accessibility of services
  • higher overall satisfaction
  • Handling urgent requests

AI can identify and properly route critical requests:

  • urgency detection
  • routing to human operators
  • faster response times

A support system for healthcare staff

A key point is that AI Agents do not replace staff — they support them.

By automating repetitive tasks, they allow doctors and administrative teams to focus on what truly matters: patient care.

The role of Dillo Communication Platform

With Dillo Communication Platform, real-time AI Agents become a practical and easily integrable solution within healthcare workflows.

The platform enables:

  • inbound and outbound communication management
  • inbound and outbound communication management
  • omnichannel experiences
  • easy scalability based on demand

The future is already here

Healthcare is evolving toward increasingly digital, accessible, and patient-centered models.

Real-time AI Agents represent a key step in this transformation:
they not only improve operational efficiency, but completely redefine how patients and healthcare providers communicate.

Those who adopt these technologies today are not simply innovating:
they are building the new standard for healthcare communication.

Want to join these innovators and improve communication in your healthcare organization?
Discover how Dillo’s real-time AI Agents can transform your patients’ experience. Contact us for a personalized demo.

Channels

Voicebot AI
Chatbot AI

Contents

  • Introduction
  • What are AI Agents
  • Why they represent the solution
  • Use cases in the healthcare sector
  • Impact on staff
  • The role of Dillo Communication Platform

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L'articolo AI Agents: the Future of Communication in Healthcare proviene da Dillo Piattaforma di Comunicazione.

]]> https://www.dillo.cloud/ai-agent-real-time-the-voicebot-that-speaks-listens-and-reacts-like-a-person-2/feed/ 0 AI Agent Real Time: the voicebot that speaks, listens, and reacts like a person https://www.dillo.cloud/ai-agent-real-time-the-voicebot-that-speaks-listens-and-reacts-like-a-person/ https://www.dillo.cloud/ai-agent-real-time-the-voicebot-that-speaks-listens-and-reacts-like-a-person/#respond Mon, 16 Mar 2026 08:12:13 +0000 https://www.dillo.cloud/?p=37828 AI Agent Real Time was designed to overcome the limits of traditional voicebots. It doesn’t simply follow a predefined flow — it participates in a conversation.

L'articolo AI Agent Real Time: the voicebot that speaks, listens, and reacts like a person proviene da Dillo Piattaforma di Comunicazione.

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Advanced AI-powered Voice Agents

AI Agent Real Time: the voicebot that speaks, listens, and reacts like a person

There’s a precise moment when, while talking to a voice assistant, you stop perceiving it as a bot.

It’s when you can interrupt it, make it change its mind, correct information you previously gave. It’s when you don’t have to wait for it to finish speaking before saying something. It’s when the conversation flows naturally, without artificial pauses or rigid responses.

That moment is AI Agent, the new real-time voice assistant from Dillo.

A voicebot that behaves like a human

AI Agent Real Time was designed to overcome the limits of traditional voicebots. It doesn’t simply follow a predefined flow — it participates in a conversation.

  • It can be interrupted while speaking
  • It pauses, listens to the caller, and responds coherently
  • It can leave the predefined flow and return to it when needed
  • It manages changes to previously collected information (dates, names, preferences)
  • It can switch topics without losing context

The result? A realistic, fluid, and credible dialogue, just like speaking with a real person on the other end of the phone.

Speech-to-Speech technology: no waiting, no rigidity

At the core of AI Agent lies Speech-to-Speech technology, which removes the delays typical of traditional systems.

There’s no intermediate transcription and no forced waiting:

  • the bot listens while the user speaks
  • it responds immediately
  • it maintains a natural conversational rhythm

This allows spontaneous conversations, without the feeling of “talking to commands”.

Full customization, zero complexity

AI Agent is powerful, but also extremely easy to configure. From the dedicated interface, each agent can be customized without writing any code, controlling every aspect of its behavior:

  • assistant function
  • interaction language
  • response creativity level
  • welcome and closing messages
  • transfer to human operators
  • dedicated knowledge base
  • data to be collected during the conversation

Ready-made templates for your industry and needs

To accelerate time-to-value, AI Agent provides pre-configured templates and use cases.

This allows you to create your agent starting from models already optimized for:

  • specific industries (e.g. Automotive, Healthcare, Customer Care)
  • specific use cases (e.g. appointment booking, information requests)

Additionally, the new AI Agent node in the visual editor allows you to call one or more agents within the same phone application, enabling advanced conversational architectures.

Full control with Dialog Activity

Every interaction is stored and tracked thanks to Dialog Activity:

  • complete conversation history
  • ability to review and listen again to calls

AI Agent that interacts with your systems

Thanks to Webhook Tools, AI Agent can connect to external applications and handle complex functions, including:

  • CRM systems
  • management software
  • PBX systems
  • booking systems
  • company databases
  • calendars and agendas

Real use cases, real value

🚗 Automotive – Test drive booking at a dealership

A potential customer calls to book a test drive. The real-time AI Agent:

  1. greets the user naturally and, if already in the database, addresses them by name
  2. asks for license plate, car model, preferred date, and dealership location
  3. responds coherently if interrupted
  4. updates information if the customer corrects something
  5. confirms the appointment
  6. sends the data to the dealership management system and updates the company calendar
  7. notifies the dealership about the new appointment
  8. sends the customer an appointment reminder

🏥 Healthcare – Diagnostic exam booking and information for a medical clinic

A patient calls for information or to schedule an appointment.

The AI Agent:

  1. answers questions about preparation, schedules, and exam types
  2. books a diagnostic test
  3. manages date changes or additional requests, updating the calendar in real time
  4. transfers the call to an operator if needed
  5. sends reminders to both doctor and patient

💻 Customer Care – Information request for an IT company

A customer contacts technical support.

The AI Agent:

  1. collects the reason for the call
  2. answers frequently asked questions
  3. adjusts the flow if the customer changes request
  4. gathers useful information
  5. directs the call to the correct department

Conclusion

AI Agent is not just a more advanced voice assistant.

It represents a new way of designing conversations between companies and people: natural, flexible, and intelligent.

Want to try the Real-Time AI Agent? Contact us for a free demo! 🚀

Channels

Voicebot AI

Contents

  • AI Agent Real time
  • Features
  • Use Cases

Tags

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Stay updated on Dillo’s services and our experts’ advice!

L'articolo AI Agent Real Time: the voicebot that speaks, listens, and reacts like a person proviene da Dillo Piattaforma di Comunicazione.

]]> https://www.dillo.cloud/ai-agent-real-time-the-voicebot-that-speaks-listens-and-reacts-like-a-person/feed/ 0 Dillo revolutionizes Hospitality https://www.dillo.cloud/dillo-for-hospitality/ https://www.dillo.cloud/dillo-for-hospitality/#respond Wed, 02 Jul 2025 08:07:39 +0000 https://www.dillo.cloud/?p=35650 Discover how Dillo can transform the guest experience in Hospitality with multi-channel, H24-active, multilingual virtual assistants that can be integrated with reservation systems for rooms and services.

L'articolo Dillo revolutionizes Hospitality proviene da Dillo Piattaforma di Comunicazione.

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Use cases

How Dillo is revolutionizing Hospitality:
24/7 Multichannel, Multilingual Virtual Assistants

In the world of hospitality, service quality and response speed often make the difference between a five-star review and a lost booking.
What if there was a way to offer customers always-available service, in multiple languages, and across all their preferred channels? With Dillo, this is possible.

What is Dillo for the hospitality sector?

If you’ve already taken a look at our website, you’ll know this: Dillo is a conversational artificial intelligence platform that allows you to create smart virtual assistants that can be activated across multiple channels (phone, SMS, WhatsApp, web chatbot, and email).
It’s desiged to automate interactions with your guests, offering a personalized, multilingual experience available 24 hours a day, 7 days a week.

Key Features for Hotels, B&Bs, and Accommodation Facilities

  • Multichannel

activatable on channels such as phone calls (inbound and outbound), website chatbots, WhatsApp, and SMS

  • Multi-language

It automatically detects the user’s language, adapts to the idiom, and responds naturally by changing the language based on each interaction.

  • Phone Bookings

During the call, it allows for booking rooms or services directly through interaction with the voice assistant.

  • Real-time Availability Check

It integrates with your website, calendar, and management systems to provide updated information on room and service availability.

  • Customer Service H24

It always responds, even at night or on closing days, and handles multiple calls simultaneously.

  • Automated Outbound Communications

It can send calls or interactive messages to request booking confirmations, send reminders, or scheduled offers.

The Advantages of a Virtual Assistant for Your Hotel

✅ Reduced Staff Workload and Costs – the assistant independently handles most common requests (from bookings and cancellations to information inquiries).

✅ Seamless User Experience and Increased Conversions – no waiting times, no language barriers. The user can book in real-time without having to wait for a response.

✅ Flexibility and Instant Updates – the bot updates in real-time

Use cases: inbound and outbound

Inbound – when the customer contacts the property

  • Room availability check
  • Telephone booking of stays
  • Inquiries about services (spa, restaurant, parking)
  • Check-in/check-out times
  • Cancellation policies
  • Post-booking assistance

Customer: Hi, do you have a room available for two people this Saturday?

Dillo Bot: Yes, we have a double room available for Saturday night. Would you like to book it now?

Customer: Yes, please.

Dillo Bot: Perfect! Can I have your full name to proceed with the reservation?

Customer: Hello, I’d like to know if the wellness center is open today.

Dillo Bot: Yes, the wellness center is open from 10:00 AM to 8:00 PM. Would you like to book a treatment?

Outbound – when the property contacts the customer

  • Automatic confirmation of an upcoming booking
  • Check-in reminders
  • Personalized offers for regular customers
  • Communications about special events at the property
  • Upselling of extra services (e.g., late checkout, massages)

Dillo Bot: Hi Laura! Just a reminder that your stay at Hotel Sole begins tomorrow at 3:00 PM. Would you like to check-in online now?

[✔️ Yes, proceed] [⏱️ Later]

Dillo Bot: Hi Marco! Just for today: 20% discount on spa massages for our guests. Would you like to book now?

[💆 Yes, I want to book.] [❌ No, thanks]

In conclusion

In the Hospitality sector, intelligent automation is not a luxury: it’s a competitive advantage. With Dillo, hotels can offer continuous, personalized, and modern service, improving the guest experience and optimizing internal resources. Whether it’s a late-night booking, a question in French, or a last-minute offer, Dillo’s virtual assistant is always ready to respond.

Do you want to activate a Dillo assistant in your facility? Contact us for a free demo!

Channels

Dillo Hotel
Voicebot AI
Whatsapp bot AI
Chatbot AI

Contents

  • What is Dillo Hospitality
  • Features 
  • Advantages
  • Use Cases and Examples

Tags

Subscribe to the Newsletter

Stay updated on Dillo’s services and our experts’ advice!

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]]> https://www.dillo.cloud/dillo-for-hospitality/feed/ 0 Dillo for Restaurants and table reservation https://www.dillo.cloud/voice-cloningyour-voice-enhanced-by-ai/ https://www.dillo.cloud/voice-cloningyour-voice-enhanced-by-ai/#respond Thu, 12 Jun 2025 15:54:19 +0000 https://www.dillo.cloud/?p=35701 Dillo's multilingual AI voice assistants and chatbots help restaurants manage reservations, orders and communications across multiple channels, with integration to existing management systems.

L'articolo Dillo for Restaurants and table reservation proviene da Dillo Piattaforma di Comunicazione.

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Use cases

AI assistants to automate communication between restaurants and customers.

In the restaurant industry, communication is everything: a satisfied customer is often the result of a prompt, accurate response delivered in the right language.

That’s why Dillo for Restaurants was created — the smart solution that automates communication between restaurants and diners through an AI-powered conversational assistant, available 24/7 and integrated across all communication channels: phone, WhatsApp, SMS, and web chatbot.

What is Dillo for the Restaurant Industry?

Dillo is a multilingual, multichannel virtual assistant that interacts naturally with customers, manages reservations and orders, sends promotions and confirmations, collects valuable data, and automates every incoming and outgoing exchange of information.

  • Thanks to innovative neural voices, Dillo speaks with a realistic and natural tone — or even with cloned human voices — capable of understanding and responding as smoothly as a human operator.
  • It’s multilingual with automatic language detection: if a customer starts speaking in English, French, or Spanish, the assistant instantly switches languages — no additional setup required.
  • It can be trained in real time using the content already available on the restaurant’s website or through documents provided by the restaurateur (menus, booking policies, opening hours, promotions, etc.), making setup fast and flexible.
  • It can also be integrated with any existing management software to automatically sync reservations, orders, and useful information without changing existing workflows.

Benefits for restaurateurs

Using Dillo for Restaurants means:

  • Reduce staff phone workload
  • Eliminate errors and missed bookings
  • Respond to customers 24/7, even outside business hours
  • Reach internatioal customers thanks to multilingual support
  • Increase convertions through always-on, personalized communication
  • Automate all communications, saving time and improving service
  • Keep using the same tools, thanks to seamless itegration with existing management system and software

How Dillo manages table reservations

Here we show you the three main ways to automate table reservations through our platform, depending on the customer’s preferred channel; however, thanks to Dillo’s flexibility, the process can be fully customized to meet the specific requests and needs of each restaurant. necessità del singolo ristorante.

☎️ Reservation via phone call with AI voicebot 

The customer calls the restaurant’s number and speaks directly with Dillo’s voice assistant, which, after a personalized welcome message, guides the reservation with simple and direct questions set by the restaurateur:

– Under what name would you like to book?

– Please provide the date and time

– Do you have any preferences for the dining area?

– For how many people is the reservation?

After the interaction, the assistant summarizes the collected information and asks the user for confirmation. Finally, it updates the restaurant’s management system or calendar in real time.

 

☎️ + 📩 Hybrid Reservation:

Phone Call with SMS Link In this case, the customer calls the restaurant and, during the interaction with the assistant, expresses the desire to book a table. Dillo understands the request and automatically sends an SMS to the calling number with a link that opens the web-based reservation process. This option is perfect for those who prefer to manage everything via smartphone.

💬 Reservation via WhatsApp Chatbot

Dillo is also active on WhatsApp, where a conversational chatbot guides the customer through the reservation process in chat, offering the same level of personalization and immediacy as the previous methods.

Additional features for restaurateurs

Additional Features for Restaurateurs Beyond managing reservations, Dillo can be configured to automate many other aspects of communication:

  •  Sending targeted promotions based on customer preferences or visit history
  • Automatic confirmation of upcoming reservations, with reminders via SMS or WhatsApp
  • Fully automated management of take-away orders
  • Immediate answers to frequently asked questions: hours, address, availability, menu
  • Collecting feedback after the meal
  • Handling events and special requests, such as allergies, kids’ menus, or accessibility
  • Full integration with any restaurant management system to sync data and workflows without changing existing tools

In conclusion

Dillo is not just a simple chatbot: it is an intelligent, multichannel, multilingual assistant that is always active, designed specifically for the needs of modern restaurants. Whether it’s a neighborhood trattoria or a gourmet restaurant, Dillo helps improve customer relationships, simplify processes, and increase operational efficiency.

The future of dining is conversational. And it speaks every language.

Want to activate a Dillo assistant in your restaurant? Contact us for a free demo!

Channels

Voicebot AI
Whatsapp bot AI
Chatbot AI

Contents

  • What is Dillo for the restaurants
  • Advantages
  • Automatic booking
  • Other functionalities

Tags

Subscribe to the Newsletter

Stay updated on Dillo’s services and our experts’ advice!

L'articolo Dillo for Restaurants and table reservation proviene da Dillo Piattaforma di Comunicazione.

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