Voice IN

Voice OUT

INBOUND - VOICE IN

Customize your software application with Dillo Voice In! Make your application interactive and offer 24/7 customer service: thanks to Dillo Voice In you can build and integrate your Voice Bot in a few steps directly from your software to automatically answer customer calls.

BUY YOUR DID (GEOGRAPHIC VOIP NUMBER)

Choose or automatically generate your new DID number directly from the platform

BUILD YOUR PHONE APPLICATION

Structure the Dial Flow of the call by choosing your favorite mode:

  • JSON EDITOR: uses the Drag and Drop function of our editor to quickly and intuitively create the Dial Flow of the calls; eventually generate and verify your code thanks to the Json Validator
  • JSON: use the language you prefer to write the call code; don't worry, in the Docs section you will find all the instructions you need
  • WEBHOOK: during the call you can interact in real time with your application thanks to the Redirect function and freely build your dynamic IVR

take advantage of all the tools that Dillo Voice In gives you to create the content of your calls 

  • play pre-recorded audio files via URL
  • use the Text To Speech tool to convert your textual content into excellent quality audio files
  • use ASR technology to recognize and collect your customer's responses and interact in real time during the call
  • communicate in the most suitable way thanks to the interoperability of our voice, sms and email channels
  • store and analyze all customer feedbacks: thanks to the Call Recording and Call Transcription functions you can store your voice interactions for as long as you need
  • interact with your application and query your software in real time through the Redirect function

ASSOCIATE THE PHONE APPLICATION TO YOUR DID

after creating your dynamic IVR, simply associate the Phone Application with the Voip Number purchased

INTEGRATE THE DILLO PHONE APPLICATION TO YOUR SOFTWARE

develop and customize your software application by integrating your Phone Application and offer your customers a new customized service

USE DILLO VOICE IN TO:

  • Make appointments and check availability
  • Book medical appointments
  • Provide information on the business opening hours
  • Book a hotel room
  • Reserve a table at the restaurant
  • Book sports facilities
  • Self-read the counters
  • Provide information on the delivery status of a delivery (real-time tracking)
  • Upload a ticket or receive information on the progress status of a support ticket
  • Request the progress status of a practice
  • Request the progress status of a production order
  • Request technical interventions
  • Make appointments and check availability

  • Book medical appointments

  • Provide information on the business opening hours

  • Book a hotel room

  • Reserve a table at the restaurant

  • Book sports facilities

  • Self-read the counters

  • Provide information on the delivery status of a delivery (real-time tracking)

  • Upload a ticket or receive information on the progress status of a support ticket

  • Request the progress status of a practice

  • Request the progress status of a production order

  • Request technical interventions

WHY DILLO VOICE IN

a
AVAILABILITY OF THE SERVICE 24/7

Improve the customer care by offering a service that is always available: answer any time of the day, even on the closing days of the business, to provide your customers with the information they need, when they need it.

a
PERSONALIZED ANSWERS

With Dillo Voice In you can customize your automatic replies and create a Voice Bot that thanks to the ASR tool will be able to respond interactively and differently to customer requests.

a
OPTIMIZE COSTS AND RESOURCES

By delegating repetitive and automatic tasks to Dillo Voice In you can use and invest your resources in activities that are most important to you: we take care of customer interactions!