OFFER A PERFECT CUSTOMER EXPERIENCE THANKS TO PERSONALIZED CALLS
CONFERENCE CALL
Connect more people to the same call at the same time thanks to the Conference Call function and manage your telephone conferences in total safety and autonomy.
AUTOMATIC SPEECH RECOGNITION
Dillo uses high quality ASR technologies to make your customer's phone interactions a unique experience
PLAY YOUR PRE-RECORDED AUDIO
You can play any pre-recorded audio file at any time during the call, creating customized announcements, prompts or music on hold
TEXT TO SPEECH
Synthesize speeches in multiple languages and accents with natural sounding voices
DUAL CHANNEL CALL RECORDING
Recordings are dual channel and stored encrypted, so that you can retrieve them as you like.
CUSTOM CALLER ID
Custom the caller ID and decide which number to show on the end user's phone
GET DIGIT INPUT
Monitor and store digits from customers keypad during the call and improve your campaigns based on inputs
MORE FLEXIBILITY FOR YOUR PROJECTS
With Dillo Voice you can build your Dial Flow freely deciding, based on your needs and skills, whether or not to maintain control of the telephone flow.
DEFAULT or STATIC MODE:
You can decide the structure of the call before making or receiving the phone call; you can basically design your telephone IVR using the tools that Dillo gives you to facilitate your work.<br /> Thanks to our graphic editor you can build your Dial Flow quickly and intuitively: just follow a few small rules to structure a working IVR by drag & drop method, once finished you will only have to connect your new Phone Application to your DID number.
TOTAL or PARTIAL DYNAMIC MODE:
During the phone call, Dillo can contact your third party application, to pilot the telephone flow and thus have control over what happens on the audio channel. It will therefore be your application that will decide, based on the choices made by the caller / called party and based on your application logic, which interactions to do and which steps will be needed after the call; It will be easy for you to communicate through Dillo's language to tell Dillo what to do.
WHY DILLO VOICE API?
GLOBAL COVERAGE
reach simultaneously every customer in the world
READY TO USE
go faster, once integrated Dillo, you can start using it immediately and autonomously
CUSTOMIZABLE
you can customize every aspect of the call to give your recipients a tailored customer experience
OUR CUSTOMERS
Commercial companies
Shops and stores
Municipalities, Regions
Healthcare and Hospitals
Medical Studies
Veterinary clinics
Multiutilities
Alarm systems
OUR CUSTOMERS USE DILLO TO
INBOUND
Make appointments and check availability
Book medical appointments
Provide information on the business opening hours
Book a hotel room
Reserve a table at the restaurant
Book sports facilities
Self-read the counters
Provide information on the delivery status of a delivery (real-time tracking)
Upload a ticket or receive information on the progress status of a support ticket
Request the progress status of a practice
Request the progress status of a production order
Request technical interventions
OUTBOUND
Create customer satisfaction campaign
Share promotional campaigns for limited offers and special discounts
Create pre-collection campaigns to alert customers of payment deadlines
Notify customers about shipment status
Spread political campaigns
Solicit the meter reading
Share promotional campaigns for new products or services
Send invitations to trade fairs, conventions and events
Send payment reminders
Remind an appointment or a medical examination
Know customers' preferences and needs
Alert about the expiry of the car tax
