Slide Easily make, receive and manage your calls around the world, let's get in touch! DILLO VOICE API

OFFER A PERFECT CUSTOMER EXPERIENCE THANKS TO PERSONALIZED CALLS

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PLAY YOUR PRE-RECORDED AUDIO

You can play any pre-recorded audio file at any time during the call, creating customized announcements, prompts or music on hold

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TEXT TO SPEECH

Synthesize speeches in multiple languages and accents with natural sounding voices

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DUAL CHANNEL CALL RECORDING

Recordings are dual channel and stored encrypted, so that you can retrieve them as you like.

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CUSTOM CALLER ID

Custom the caller ID number and decide which name to show on the end user's phone

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GET DIGIT INPUT

Monitor and store digits from customers keypad during the call and improve your campaigns based on inputs

WHY DILLO VOICE API?

reach simultaneously every customer in the world

go faster, once integrated Dillo, you can start using it immediately and autonomously

you can customize every aspect of the call to give your recipients a tailored customer experience

Slide Benefits FULL COVERAGE With Dillo Voice you can reach any phone, whether it's mobile or landline: voice messages guarantee you total coverage of your target Slide Benefits MORE IMPACT A voice message can be more effective than a SMS, making it more institutional and giving importance to the message Slide Benefits HUMAN FACTOR Thanks to Dillo Voice communications acquire value and make you close to the customer Slide Benefits REAL TIME INTERACTION Gather feedback immediately, don't wait for the message to be read Slide Benefits LOWER COST, LESS TIME Thanks to the automatic sending you will not need real operators, save time and money

FULL COVERAGE Benefits FULL COVERAGE With Dillo Voice you can reach any phone, whether it's mobile or landline: voice messages guarantee you total coverage of your target MORE IMPACT Benefits MORE IMPACT A voice message can be more effective than a SMS, making it more institutional and giving importance to the message HUMAN FACTOR Benefits HUMAN FACTOR Thanks to Dillo Voice communications acquire value and make you close to the customer REAL TIME INTERACTION Benefits REAL TIME INTERACTION Gather feedback immediately, don't wait for the message to be read LOWER COST, LESS TIME Benefits LOWER COST, LESS TIME Thanks to the automatic sending you will not need real operators, save time and money

OUR CUSTOMERS

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Commercial companies

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Shops and stores

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Municipalities, Regions

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Healthcare and Hospitals

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Medical Studies

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Veterinary clinics

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Multiutilities

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Alarm systems

OUR CUSTOMERS USE DILLO TO

Create customer satisfaction campaign
Share promotional campaigns for new products or services
Share promotional campaigns for limited offers and special discounts
Send invitations to trade fairs, conventions and events
Create pre-collection campaigns to alert customers of payment deadlines
Send payment reminders
Notify customers about shipment status
Remind an appointment or a medical examination
Spread political campaigns
Know customers' preferences and needs
Solicit the meter reading
Alert about the expiry of the car tax

MORE FLEXIBILITY FOR YOUR PROJECTS

With Dillo Voice you can build your Dial Flow freely deciding, based on your needs and skills, whether or not to maintain control of the telephone flow.

DEFAULT or STATIC MODE

You can decide the structure of the call before making or receiving the phone call; you can basically design your telephone IVR using the tools that Dillo gives you to facilitate your work.

TOTAL or PARTIAL DYNAMIC MODE

During the phone call, Dillo can contact your third party application, to pilot the telephone flow and thus have control over what happens on the audio channel. It will therefore be your application that will decide, based on the choices made by the caller / called party and based on your application logic, which interactions to do and which steps will be needed after the call;
It will be easy for you to communicate through Dillo’s language to tell Dillo what to do.

INBOUND - VOICE IN

INBOUND - VOICE IN

Customize your software application with Dillo Voice In!
Make your application interactive and offer 24/7 customer service: thanks to Dillo Voice In you can build and integrate your Voice Bot in a few steps directly from your software to automatically answer customer calls.

OUTBOUND - VOICE OUT

OUTBOUND - VOICE OUT

Manage and automate customer interactions: offer a precise and impeccable service, saving time and money.
Find out how easy and convenient it is to integrate our outbound automatic phone calls service to your application

BUY YOUR DID (GEOGRAPHIC VOIP NUMBER)

Choose or automatically generate your new DID number directly from the platform.

BUILD YOUR PHONE APPLICATION

Structure the Dial Flow of the call by choosing your favorite mode:

  • JSON EDITOR: uses the Drag and Drop function of our editor to quickly and intuitively create the Dial Flow of the calls; eventually generate and verify your code thanks to the Json Validator
  • JSON: use the language you prefer to write the call code; don’t worry, in the Docs section you will find all the instructions you need
  • WEBHOOK: during the call you can interact in real time with your application thanks to the Redirect function and freely build your dynamic IVR

take advantage of all the tools that Dillo Voice In gives you to create the content of your calls

  • play pre-recorded audio files via URL
  • use the Text To Speech tool to convert your textual content into excellent quality audio files
  • use ASR technology to recognize and collect your customer’s responses and interact in real time during the call
  • communicate in the most suitable way thanks to the interoperability of our voice, sms and email channels
  • store and analyze all customer feedbacks: thanks to the Call Recording and Call Transcription functions you can store your voice interactions for as long as you need
  • interact with your application and query your software in real time through the Redirect function

ASSOCIATE THE PHONE APPLICATION TO YOUR DID

After creating your dynamic IVR, simply associate the Phone Application with the Voip Number purchased.

INTEGRATE THE DILLO PHONE APPLICATION TO YOUR SOFTWARE

Develop and customize your software application by integrating your Phone Application and offer your customers a new customized service

Find out how you can take advantage of the Voice In service to give added value to your application
(scrivi qualche esempio) (Linka esempi di utilizzo di USE CASES)

WHY DILLO VOICE IN

Improve the customer care by offering a service that is always available: answer any time of the day, even on the closing days of the business, to provide your customers with the information they need, when they need it.

With Dillo Voice In you can customize your automatic replies and create a Voice Bot that thanks to the ASR tool will be able to respond interactively and differently to customer requests.

By delegating repetitive and automatic tasks to Dillo Voice In you can use and invest your resources in activities that are most important to you: we take care of customer interactions!

INBOUND - VOICE IN

INBOUND - VOICE IN

Customize your software application with Dillo Voice In!
Make your application interactive and offer 24/7 customer service: thanks to Dillo Voice In you can build and integrate your Voice Bot in a few steps directly from your software to automatically answer customer calls.

OUTBOUND - VOICE OUT

OUTBOUND - VOICE OUT

Manage and automate customer interactions: offer a precise and impeccable service, saving time and money
Find out how easy and convenient it is to integrate our outbound automatic phone calls service to your application